Embassies and consulates
You can access assistance in difficult situations from your country’s embassy. Embassies are always located in the capital of the Czech Republic, Prague, and a complete list can be found on the Ministry for Foreign Affairs website. Some countries do not have an embassy in the Czech Republic but are represented by a consulate.
General Emergency No. 112
Medical Emergency 155
Prague City Police 156
Foreigner‘s Police Station
Prague 1, Jungmanovo namesti 9 (the nearest metro stop is Mustek)
This police station is open 24 hours. English translators are provided.
Lost & Stolen Credit Cards
Visa tel. +420 224-125-353 • MasterCard/Eurocard tel. +420 261-354-650
American Express tel. +420 222-800-111 • Diners Club tel. +420 267-314-285
Emergency Medical Services
Prague 5, Nemocnice Na Holmolce, tel. +420 257-271-111
Prague 1, Nemocnice na Františku, tel. +420 222-801-111
Prague 1, Poliklinika Palackého, tel. +420 222-928-111
Prague 2, Všeobecná fakultní nemocnice, tel. +420 224-961-111
Prague 1 Palackého 5, tel. +420 224-946-981 (Mon-Fri 7 – 7, Sat – Sun 24 hour cover)
Prague 4: Pacovská 31/869, tel. +420 241-733-918 (Mon-Fri 7 – 7, Sat – Sun 24 hour cover)
Emergency treatments and first aid are free for all visitors to the Czech Republic. British, Irish
and other EU nationals receive free health care (excluding non-emergency dental treatments)
through a reciprocal agreement. All foreigners must pay for their own prescriptions.
24 Hour Pharmacies
Even over-the-counter medication needs to be purchased at a pharmacy (lekarna). In case of urgent need, certain pharmacies are open 24-hours:
Prague 1, Palackého 5, tel. +420 224-946-982 • Prague 2, Belgická 37, tel. +420 222-519-731
Prague 4, Thomayerova hospital, Vídeňská 800, tel. +420 261-084-001
Prague 5, Štefánikova 6, tel. +420 257-320-918 • Prague 5, Motol Hospital, V Úvalu 84, tel. +420 224-435-736
Prague 8, Bulovka Hospital, Budínova 2, tel. +420 266-082-032
Exchange Offices / ATMs
Prague has cash machines spread conveniently throughout the city. Some machines don’t accept Diners and Amex cards. All machines accept UK and any other internationally issued cards including MC, Visa, Maestro, Cirrus, Plus Visa electron (and there are no reports of any kind of trouble obtaining cash). If you wish to exchange money, first inquire about the rate of commission, as it can be quite high. We highly recommend eXchange on the corner of Kaprova and Maiselova Street where you definitely get the best rate (near Old Town Sq. just behind St. Nicholas church). Alternatively, banks in Prague offer good exchange rates and low rates of commission around 2%. If you need to exchange traveller‘s cheques try the American Express office at Wenceslas Sq. 56 (tel. 222-800-237). It‘s open daily from 9am to 7pm.
Electricity AC in the Czech Republic is 230 volts. Neither current nor plug sizes are the same around the world. If you discover on arrival that an electrical device has a different plug to those used in this country, adaptors are readily available.
The Czech Republic has adopted a law limiting smoking. One of the main points is a ban on smoking in public places (on platforms, at stops, at the railway station, on public transport and in places of entertainment). Restaurant owners must provide an area for non-smokers (either a separate room or hours when smoking is not permitted when food is served). Tobacco based products cannot be sold to youngsters under 18 years of age.
Public rest rooms are usually labelled as WC, and a small charge (around 5 to 10 CZK) is levied for admission. Standards vary, but most toilets are much cleaner than they used to be and are properly maintained. Additional rest-room facilities, sometimes free and better maintained, are available at many metro stations (though at some stations some rest rooms are still shabby), department stores, museums, restaurants, and cafés. Most tourists find it easier to use free toilet facilities at restaurants, or you might use fast-food chains like McDonalds or KFC, or at museums, galleries etc.
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