Useful information

Embassies and consulates

You can access assistance in difficult situations from your country’s embassy. Embassies are always located in the capital of the Czech Republic, Prague, and a complete list can be found on the Ministry for Foreign Affairs website. Some countries do not have an embassy in the Czech Republic but are represented by a consulate.

Emergency Numbers

General Emergency No. 112

Fire 150

Medical Emergency 155

Prague City Police 156

Foreigner‘s Police Station

Prague 1, Jungmanovo namesti 9 (the nearest metro stop is Mustek)

This police station is open 24 hours. English translators are provided.

Lost & Stolen Credit Cards

Visa tel. +420 224-125-353 • MasterCard/Eurocard tel. +420 261-354-650

American Express tel. +420 222-800-111 • Diners Club tel. +420 267-314-285

Emergency Medical Services

Prague 5, Nemocnice Na Holmolce, tel. +420 257-271-111

Prague 1, Nemocnice na Františku, tel. +420 222-801-111

Prague 1, Poliklinika Palackého, tel. +420 222-928-111

Prague 2, Všeobecná fakultní nemocnice, tel. +420 224-961-111

Dental Emergencies

Prague 1 Palackého 5, tel. +420 224-946-981 (Mon-Fri 7 – 7, Sat – Sun 24 hour cover)

Prague 4: Pacovská 31/869, tel. +420 241-733-918 (Mon-Fri 7 – 7, Sat – Sun 24 hour cover)

Medical Services

Emergency treatments and first aid are free for all visitors to the Czech Republic. British, Irish

and other EU nationals receive free health care (excluding non-emergency dental treatments)

through a reciprocal agreement. All foreigners must pay for their own prescriptions.

24 Hour Pharmacies

Even over-the-counter medication needs to be purchased at a pharmacy (lekarna). In

case of urgent need, certain pharmacies are open 24-hours:

Prague 1, Palackého 5, tel. +420 224-946-982 • Prague 2, Belgická 37, tel. +420 222-519-731

Prague 4, Thomayerova hospital, Vídeňská 800, tel. +420 261-084 -001

Prague 5, Štefánikova 6, tel. +420 257-320-918 • Prague 5, Motol Hospital, V Úvalu 84, tel. +420 224-435-736

Prague 8, Bulovka Hospital, Budínova 2, tel. +420 266-082-032

Exchange Offices / ATMs

Prague has cash machines spread conveniently throughout the city. Some machines don’t accept Diners and Amex cards. All machines accept UK and any other internationally issued cards including MC, Visa, Maestro, Cirrus, Plus Visa electron (and there are no reports of any kind of trouble obtaining cash). If you wish to exchange money, first inquire about the rate of commission, as it can be quite high. We highly recommend Xchange on the corner of Kaprova and Maiselova Street where you definitely get the best rate (near Old Town Sq. just behind St. Nicholas church). Alternatively, banks in Prague offer good exchange rates and low rates of commission around 2%. If you need to exchange traveller‘s cheques try the American Express office at Wenceslas Sq. 56 (tel. 222-800-237). It‘s open daily from 9am to 7pm.

Electricity

Electricity AC in the Czech Republic is 230 volts. Neither current nor plug sizes are the same around the world. If you discover on arrival that an electrical device has a different plug to those used in this country, adapters are readily available.

Smoking

The Czech Republic has adopted a law limiting smoking. One of the main points is a ban on smoking in public places (on platforms, at stops, at the railway station, on public transport and in places of entertainment). Restaurant owners must provide an area for non-smokers (either a separate room or hours when smoking is not permitted and food is served). Tobacco based products cannot be sold to youngsters under 18 years of age.